Frequently Asked Questions

Frequently Asked Questions (FAQ)

Find Answers to Common Questions About Our Services

At Heart Connect Home Care, we understand that choosing in-home care for yourself or a loved one is an important decision. Below are answers to some of the most commonly asked questions about our services. If you don’t find what you’re looking for, feel free to contact us for more details.

About Our Services

What types of services do you provide?

We offer a range of non-medical in-home care services, including:
Personal Support Services (bathing, grooming, dressing, mobility support)
In-Home Support Services (light housekeeping, meal preparation)
Companionship Services (social interaction, outings, emotional support)
Respite Care (temporary relief for family caregivers)
Post-Surgery & Illness Recovery (assisting clients in recovery)

Do you provide medical care?

No, our caregivers provide non-medical in-home care. However, we assist with daily activities, mobility support, meal preparation, medication reminders, and companionship. If you need skilled nursing or medical care, we can help you find the right resources.

How do I know what level of care my loved one needs?

We offer free consultations to assess your loved one’s needs and develop a personalized care plan tailored to their specific situation.

About Our Caregivers

Are your caregivers trained and experienced?

Yes! Our caregivers are:
Trained in senior care and disability support
Experienced in providing compassionate and professional assistance
Background-checked, insured, and carefully screened for safety

Can I choose my caregiver?

Absolutely! We match caregivers based on your loved one’s needs and preferences. If, for any reason, you feel a different caregiver would be a better fit, we will work to accommodate your request.

Scheduling & Availability

How soon can services start?

We can begin services as soon as an assessment is completed and a care plan is in place—often within 24 to 48 hours.

What are your service hours?

Our caregivers are available 24/7, including weekends and holidays, depending on your needs. We offer flexible scheduling options, from a few hours a day to full-time care.

Can I change or cancel services if needed?

Yes, we understand that care needs may change. You can adjust or cancel services with advance notice, and we will work with you to make the transition smooth.

Cost & Payment

How much do your services cost?

The cost of care depends on the type and level of assistance required. We offer customized care plans to fit different budgets. Contact us for a free consultation and pricing details.

Do you accept insurance or government funding?

Currently, we are privately paid, but we can provide documentation for reimbursement if your insurance plan covers in-home care. We also accept private pay and long-term care insurance.

Still Have Questions?

We’re happy to help! Contact us today at:

Phone: 647-394-5082
Email: Heartconnecthc60@gmail.com

Let us help you find the right care solutions for your loved one!